The Work oftThe Small Business Manager in the Light of Mintzberg's Roles Approach: Insights in Brazilian Companies
DOI:
10.14211/regepe.v8i2.1227Keywords:
Small business, The work of small business manager, The work of manager, Mintzberg’ roles approachAbstract
Purpose: The purpose of this paper is to verify the appropriateness of Mintzberg's (1973) roles approach to understanding the work of the executive in describing the work of the small business manager.
Method: A structured observation was used like a method of data collection. All the cases analyzed in this study replicated the original study of Mintzberg (1973), allowing, therefore, comparisons and analyzes, with support of the descriptive statistics. In order to achieve the objectives, seven small business owner from brazilian companies were compared with the international studies.
Originality / Relevance: In large companies there is a vast and long tradition of research on the work of the executive, however, in small companies this type of study is still scarce. To know the nature of the work of the leader in small business is relevant because it allows self-reflection on his work routine in order to improve their performance and may also assist development organizations and educational entities in teaching activities specific to the reality of small business.
Results: It was concluded that the work of small business manager can be described by the roles approach and specifically by the roles: operator; specialist; decision and information. The small business owner manager, however, does not recognize himself playing the interpersonal roles.
Downloads
References
Andersson, S., & Flóren, H. (2011). Differences in managerial behaviour between small international and non-international firms. Journal International Enterpreneurship, n. 9, pp. 233-258. DOI: https://doi.org/10.1007/s10843-011-0074-1
Andersson, S., & Tell, J. (2009). The relationship between the manager and growth in small firms. Journal of Small Business and Enterprise Development, v. 16, n. 4, pp. 586-598. DOI: https://doi.org/10.1108/14626000911000938
Ardichvili, A., & Kuchinke, K. P. (2009). International perspectives on the meanings of work and working: current research and theory. Advances in Developing Human Resources, v. 11, n. 2, pp. 155-167. DOI: https://doi.org/10.1177/1523422309333494
Bruce, D., Deskins, J. A., Hill, B. C., & Rork, J. C. (2009). (Small) business activity and state economic growth: Does size matter? Regional Studies, v. 43, pp. 229-245. DOI: https://doi.org/10.1080/00343400701808915
Carlson, S. (1951). Executive Behaviour. Stockholm: Strombergs.
Coppa, M., & Sriramesh, K. (2013). Corporate social responsibility among SMEs in Italy. Public Relations Review, v. 39, pp. 30-39. DOI: https://doi.org/10.1016/j.pubrev.2012.09.009
Elfring, T. and W. Hulsink (2003): Networks in Entrepreneurship: The Case of High-Technology Firms. Small Business Economics 21 (4), 409-422. DOI: https://doi.org/10.1023/A:1026180418357
Escrivão Filho, E. (1995). A natureza do trabalho do executivo. (Doctoral dissertation, Tese (Doutorado) (Universidade).
Escrivão Filho, E., & Mendes, J. V. (2010). O trabalho do administrador: uma visão geral e crítica. In: Escrivão Filho, E., & Perussi Filho, S. (orgs.). Teorias de administração: introdução ao estudo do trabalho do administrador. São Paulo: Saraiva. Cap. 2, pp. 35-54.
Fillion, L. J. (1999). Empreendedorismo: empreendedores e proprietários-gerentes de pequenos negócios. São Paulo. Revista de Administração–FEA/USP, 34(2).
Florén, H. (2006). Managerial work in small firms: summarising what we know and sketching a research agenda. International. Journal of Entrepreneurial Behavior & Research, 12(5), 272-288. DOI: https://doi.org/10.1108/13552550610687646
Florén, H., & Tell, J. (2003, September). What do owner-managers in small firms really do? Replicating Choran, Mintzberg, and Kurke & Aldrich. In 16th Annual Conference of Small Enterprise Association of Australia and New Zealand. Ballarat.
Florén, H., & Tell, J. (2004). What do owner-managers in small firms really do? Differences in managerial behavior in small and large organizations. Small Enterprise Research, v. 12, n. 1, pp. 57-70. DOI: https://doi.org/10.5172/ser.12.1.57
Florén, H., & Tell, J. (2007). Managerial Behaviour in Slow and Fast-growing Small Firms. Research on Technology, Innovation and Marketing Management. 16 p. Disponível em: <https://www.researchgate.net/publication/229003957_Managerial_behavior_in_slow_and_fast_growing_small_firms>. Acesso em: 16 mar. 2018.
Florén, H., & Tell, J. (2012). Managerial behavior in small firms: Does it matter what managers do. The work of managers: Towards a practice theory of management, 245-263. DOI: https://doi.org/10.1093/acprof:oso/9780199639724.003.0013
Fuller-Love, N. (2006). Management development in small firms. International Journal of Management Reviews, v. 8, n. 3, pp. 175-190. DOI: https://doi.org/10.1111/j.1468-2370.2006.00125.x
Gromik, S. R. (2011). Análise das atividades do dirigente da pequena empresa: estudo baseado nos conceitos de Mintzberg sobre o trabalho do administrador. Dissertação (Mestrado). Escola de Engenharia de São Carlos da Universidade de São Paulo – EESC/USP.
Hales, C. (2001). Does it matter what managers do?. Business Strategy Review, 12(2), 50-58. DOI: https://doi.org/10.1111/1467-8616.00174
Jones, O. (2005) editorial "Researching entrepreneurship", International Journal of Entrepreneurial Behavior & Research, v. 11 Issue: 6, https://doi.org/10.1108/ijebr.2005.16011faa.001. DOI: https://doi.org/10.1108/ijebr.2005.16011faa.001
Kurke, L. B., & Aldrich, H. E. (1983). Mintzberg was right! A replication and extension of the nature of managerial work. Management Science, v. 29, n. 8, pp. 975-984. DOI: https://doi.org/10.1287/mnsc.29.8.975
Mintzberg, H. (1975). Managers job – folklore and fact. Harvard Business Review, v. 53, n. 4, pp. 49-61.
Mintzberg, H. (2010). Managing: desvendando o dia a dia da gestão. Porto Alegre: Bookman. 304 p.
Mintzberg, H. (1973). The nature of managerial work. New York: Harper & Row. 298 p.
Mintzberg, H. (1994a.). Rounding out the manager's job. Sloan Management Review, 36, 11-11.
Mintzberg, H. (1994b.). Rethinking strategic planning part II: new roles for planners. Long range planning, 27(3), 22-30. DOI: https://doi.org/10.1016/0024-6301(94)90186-4
Mintzberg, H. (2013). Simply managing: What managers do—and can do better. Berrett-Koehler Publishers.
Muir, I., & Langford, D. (1994). Managerial behaviour in two small construction organizations. International Journal of Project Management, 12(4), 244-253. DOI: https://doi.org/10.1016/0263-7863(94)90049-3
O’Gorman, C., Bourke, S., & Murray, J. A. (2005). The nature of managerial work in small growth-orientated businesses. Small Business Economics, v. 25, pp. 1-16. DOI: https://doi.org/10.1007/s11187-005-4254-z
Oliveira, J., Nagano, M. S., Ferraudo, A. S., & Rosim, D. (2015). What do small business owner-managers do? A managerial work perspective. Journal of Global Entrepreneurship Research, v. 5, n. 19, pp. 1-21.
Oliveira, J., Escrivão, E., Nagano, M. S., Ferraudo, A. S., & Rosim, D. (2015). What do small business owner-managers do? A managerial work perspective. Journal of Global Entrepreneurship Research, 5(1), 19. DOI: https://doi.org/10.1186/s40497-015-0032-9
Osiyevskyy, O., & Dewald, J. (2015). Explorative versus exploitative business model change: the cognitive antecedents of firm‐level responses to disruptive innovation. Strategic Entrepreneurship Journal, 9(1), 58-78. DOI: https://doi.org/10.1002/sej.1192
Rodrigues, A. L., Barrichello, A., & Morin, E. M. (2016). Os sentidos do trabalho para profissionais de enfermagem: um estudo multimétodos. RAE-Revista de Administração de Empresas, v. 56, n. 2, pp. 192-208. DOI: https://doi.org/10.1590/S0034-759020160206
Rosim, D. (2013). Trabalho do dirigente da pequena empresa: estudos de caso em empresas do setor metal mecânico. Dissertação (Mestrado). Escola de Engenharia de São Carlos da Universidade de São Paulo – EESC/USP.
Rosso, B. D., Dekas, K. H., & Wrzesniewski, A. (2010). On the meaning of work: A theoretical integration and review. Research in organizational behavior, v. 30, pp. 91-127. DOI: https://doi.org/10.1016/j.riob.2010.09.001
Simard, C., & Rice, R. E. (2006). Managerial information behaviour: relationships among total quality management orientation, information use environments, and managerial roles. Total Quality Management & Business Excellence, v. 17, n. 1, pp. 79-95. DOI: https://doi.org/10.1080/14783360500249620
Stewart, R. (1979). Research Managerial agendas - reactive or proactive? Organizational Dynamics, v. 8, n. 2, pp. 34-47. DOI: https://doi.org/10.1016/0090-2616(79)90030-5
Stewart, R. (1976). To understand the manager's job: consider demands, constraints, choices. Organizational Dynamics, v. 4, n. 4, pp. 22-32. DOI: https://doi.org/10.1016/0090-2616(76)90042-5
Tell, J. (2015). Challenges facing small-firm managers in growing manufacturing firms. Journal of Innovation and Entrepreneurship, 4(1), 9. DOI: https://doi.org/10.1186/s13731-015-0023-7
Tell, J., & Gabrielsson, J. (2013). Management development in small firms: understanding the learning dilemma for small business managers. International Journal of Innovation Science, v.5, n. 3, pp. 143-152. DOI: https://doi.org/10.1260/1757-2223.5.3.143
Tengblad, S. (2006). Is there a “new managerial work?” A comparison with Henry Mintzberg’s classic study 30 years later. Journal of Management Studies, v. 43, n. 7, pp. 1437-1461. DOI: https://doi.org/10.1111/j.1467-6486.2006.00651.x
Tengblad, S., & Vie, O. E. (2012). Management in practice: overview of classic studies on managerial work In: Tengblad, S. (Org.) The work of managers: toward a practice theory of management. New York: Oxford University Press. DOI: https://doi.org/10.1093/acprof:oso/9780199639724.003.0002
Tonidandel, S., Braddy, P. W., & Fleenor, J. W. (2012). Relative importance of managerial skills for predicting effectiveness. Journal of Managerial Psychology, v. 27, n. 6, pp. 636-655. DOI: https://doi.org/10.1108/02683941211252464
Downloads
Published
Métricas
Visualizações do artigo: 1931 PDF (Português (Brasil)) downloads: 686
How to Cite
Issue
Section
License
Authors who publish in this journal agree to the following terms:
-
The author(s) authorize the publication of the text in the journal;
-
The journal is not responsible for the opinions, ideas, and concepts expressed in the texts, as they are the sole responsibility of their authors;
-
Authors retain copyright and grant the journal the right of first publication, with the work published under the CC BY 4.0
License, which allows sharing the work with acknowledgment of authorship and initial publication in this journal; -
Authors are allowed and encouraged to post their work (Submitted version, Accepted version [Manuscript accepted by the author], or Published version [Record version]) online, for example in institutional repositories or preprints, as it can lead to productive exchanges as well as earlier and greater citation of published work. REGEPE requires that authors indicate/link the published article with DOI. See the Effect of Open Access.
